Question 1

Does it really not sound like a robot?

Accepted Answer

Reservi uses a natural voice that adapts to each person's tone and language. Most guests never notice they're talking to AI.

Question 2

What languages does it handle?

Accepted Answer

It automatically detects and replies in Spanish and English, adapting to the caller's language.

Question 3

What if someone asks something off-script?

Accepted Answer

It understands your menu, hours, location, parking and plan changes. If something is out of scope, it takes a message or transfers the call.

Question 4

Can it handle several calls at once?

Accepted Answer

Yes. It answers every call instantly with no one on hold, no matter how many come in at once.

Question 5

Does it answer after hours?

Accepted Answer

Yes, 24/7. If someone calls overnight or on a day you're closed, the booking still lands for the next available time.

Question 6

Can it transfer to a person?

Accepted Answer

Yes. When a situation calls for it, it escalates to your team based on rules you set.

Question 7

How does it assign tables?

Accepted Answer

It respects your capacity and service pacing, assigns tables automatically and prevents overbooking.

Question 8

Does it manage a waitlist?

Accepted Answer

Yes. When you're full, it manages a waitlist and notifies guests when a suitable table opens up.

Question 9

Does it send confirmations and reminders?

Accepted Answer

Yes, via SMS and WhatsApp, automatically, to cut no-shows.

Question 10

Can I review every call?

Accepted Answer

Yes. Every call is recorded and transcribed so your team can learn and improve.

Question 11

How long does setup take?

Accepted Answer

Most restaurants are up and running in under a week.

Question 12

Can I keep my current number?

Accepted Answer

Yes. We port your existing number so customers keep calling the same one.

Question 13

Do I need to buy hardware?

Accepted Answer

No. Reservi works over your phone line, no devices or complicated installs.

Question 14

Does it replace my team?

Accepted Answer

No. It answers the phone so your team can focus on the guests already at the table.

Question 15

How does pricing work?

Accepted Answer

You pay for the minutes your agent answers, not per seat or for features you don't use. See the Pricing page for plans.

Question 16

What if I exceed my minutes?

Accepted Answer

Additional usage is billed at a simple per-minute rate. Your agent keeps answering without interruption.

Question 17

Do I need a long-term contract?

Accepted Answer

No. You can upgrade, downgrade or cancel anytime.

Question 18

What currency is billed?

Accepted Answer

Prices are shown in your local currency and billing is processed in MXN.

Question 19

What does it integrate with?

Accepted Answer

With your POS, booking systems and calendar (Google Calendar, WhatsApp, OpenTable and more).

Question 20

Do you have an API?

Accepted Answer

Yes, for custom integrations on Enterprise plans. Reach out and we'll help.

Question 21

Is my data secure?

Accepted Answer

Yes. We encrypt data, control access by role and keep audit logs of every action.

Question 22

Does it record calls?

Accepted Answer

Recordings and transcripts are available to your restaurant, with configurable retention.

Frequently asked questions

Still have questions?